1 Overview
At ZC22, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you register an account, make a deposit, place a bet, or interact with any part of the ZC22 platform at zc22.pro or through our mobile app.
By creating an account with ZC22 or continuing to use our services, you acknowledge that you have read and understood this Privacy Policy. It should be read together with our Terms and Conditions and Responsible Gaming guidelines.
We have written this policy in plain, straightforward English so that every player – whether you are based in Karachi, Lahore, Islamabad, or anywhere else in Pakistan – can understand exactly what happens with your data when you use ZC22. If you have questions after reading this, our support team is available 24/7 to help.
2 What Personal Data We Collect
ZC22 collects only the data that is necessary to run your account, process your transactions, and provide you with a safe and enjoyable gaming experience. We do not collect excessive or irrelevant information.
Registration Information
When you create a ZC22 account, we collect:
- Full name
- Date of birth (to verify you are 18 or older)
- Email address
- Mobile number
- Residential address
- Username and password (passwords are stored in hashed form and never in plain text)
Identity Verification (KYC)
To comply with standard Know Your Customer (KYC) requirements and to process withdrawals, we may request copies of:
- National Identity Card (CNIC) or passport
- Proof of address (utility bill or bank statement)
- Payment method ownership verification
Transaction Data
We record all deposits and withdrawals made through JazzCash, Easypaisa, Raast, bank transfer, and other supported mobile wallets. This includes transaction amounts in PKR, timestamps, and payment method references. We do not store full mobile wallet PINs, full card numbers, or any sensitive authentication credentials.
Gameplay and Activity Data
We collect records of your betting and gaming activity on ZC22, including the games played, bets placed, sports markets accessed (cricket, PSL, T20, football, esports), win/loss history, and session duration. This data is used for account management, dispute resolution, and responsible gaming monitoring.
Technical and Device Data
When you access ZC22, our systems automatically collect certain technical data, including your IP address, device type, browser type and version, operating system, referring URL, and pages visited. This information is used to maintain platform security, detect fraud, and improve the player experience.
3 How We Use Your Data
Every piece of data ZC22 collects has a specific, legitimate purpose. We do not use your data for anything beyond what is described below.
| Purpose | Data Used | Basis |
|---|---|---|
| Account creation and management | Registration info, contact details | Contract performance |
| Processing deposits and withdrawals | Payment data, KYC documents | Contract performance |
| Identity verification and fraud prevention | KYC docs, device data, IP address | Legitimate interest |
| Customer support and dispute resolution | Account data, gameplay records, communications | Contract performance |
| Responsible gaming monitoring | Session data, deposit patterns, gameplay activity | Legitimate interest |
| Platform security and abuse prevention | IP address, device data, login history | Legitimate interest |
| Personalised promotions (opted-in players) | Gameplay preferences, account history | Consent |
| Platform improvement and analytics | Aggregated, anonymised usage data | Legitimate interest |
Where we send you promotional communications about bonuses, new games, or PSL-related betting offers, we do so only where you have opted in during registration or subsequently via your account settings. You can opt out of marketing messages at any time without affecting your ability to use the platform.
4 Data Sharing and Disclosure
ZC22 does not sell your personal data. We do not share your information with third parties for their own marketing or commercial purposes. However, in order to operate the platform effectively and keep it secure, there are limited circumstances in which your data may be shared:
- Payment processors: When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, or bank transfer, the relevant payment provider receives the transaction details necessary to complete the payment. These providers operate under their own privacy policies and security standards.
- Identity verification providers: Where we use a third-party KYC or identity verification service to validate your documents, we share the relevant identification data with that provider solely for verification purposes.
- Game and software providers: Some casino games and slots on ZC22 are supplied by third-party game developers. Aggregated, anonymised data about game usage may be shared with these providers for technical support purposes. Your personal account details are not shared.
- Fraud prevention and security services: We may share data with specialist fraud detection services to protect the platform and its players from abuse, account takeovers, and money laundering activity.
- Legal obligations: ZC22 may disclose your data where required by applicable law, a court order, or where we reasonably believe disclosure is necessary to protect the rights or safety of ZC22, its players, or the public.
5 Cookies and Tracking Technologies
ZC22 uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences, and help us understand how players use the site. A cookie is a small text file placed on your device when you visit a website.
Types of Cookies We Use
- Essential cookies: These are necessary for the platform to function. Without them, features like staying logged in, maintaining your session during gameplay, and completing deposits would not work. These cannot be disabled.
- Performance cookies: These collect anonymised data on how the platform is used – which pages are visited most, how long sessions last, and where errors occur. This helps us improve the ZC22 experience over time.
- Preference cookies: These remember settings you have chosen, such as your preferred language or display preferences, so you do not have to reset them every visit.
- Marketing cookies (opt-in only): Where you have consented, these cookies help us understand which promotions are relevant to you and may be used to show you ZC22-related content. You can withdraw consent at any time.
You can manage cookie preferences through your browser settings. Note that disabling certain categories of cookies may affect the functionality of some parts of the ZC22 platform.
6 How Long We Keep Your Data
ZC22 retains personal data only for as long as is necessary for the purpose it was collected and to meet our legal and operational obligations. The following general retention periods apply:
- Active account data: Held for the duration of your account and for a period of five years after account closure, in line with standard financial record-keeping practices.
- Transaction records: Deposit and withdrawal records in PKR are retained for a minimum of five years from the date of the transaction.
- KYC and identity documents: Retained for the period required by applicable anti-money-laundering obligations, typically five years from the end of the business relationship.
- Customer support communications: Support tickets and live chat logs are retained for up to two years from the date of the interaction.
- Marketing data: Retained until you opt out, after which it is deleted or anonymised within 30 days.
- Technical and device logs: Typically retained for 12 months for security monitoring purposes, then deleted or aggregated.
After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you.
7 Your Data Rights
As a ZC22 player, you have specific rights regarding your personal data. You can exercise any of the following rights by contacting our support team:
We will respond to all data rights requests within a reasonable timeframe. In some cases – particularly where requests relate to data we are legally required to retain – we may not be able to fulfil a deletion or restriction request in full. We will always explain the reason if this applies to your request.
8 How We Protect Your Data
ZC22 uses a combination of technical and organisational measures to keep your personal data secure. These include:
- TLS encryption: All data transmitted between your browser or app and our servers is encrypted in transit using Transport Layer Security (TLS).
- Password hashing: Passwords are never stored in plain text. They are hashed using a strong, one-way hashing algorithm before storage.
- Access controls: Access to personal data within ZC22 is limited to staff who need it to perform their job functions. All staff with data access are subject to confidentiality obligations.
- Secure data centres: Player data is stored on servers with physical and logical access controls, firewalls, and intrusion detection systems.
- Regular security reviews: ZC22 conducts periodic security assessments to identify and address vulnerabilities in its systems.
- Two-factor authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
While we take every reasonable precaution, no online system can guarantee absolute security. ZC22 is not liable for data loss or breaches that result from events outside our reasonable control, such as sophisticated cyberattacks on external infrastructure. In the event of a breach affecting your data, we will notify you promptly and provide guidance on steps you can take to protect yourself.
9 Third-Party Links and Services
The ZC22 platform integrates with a number of third-party services to deliver its full range of features, including payment gateways for PKR transactions, game content providers, and security and fraud detection tools. While we carefully select the third-party providers we work with, ZC22 is not responsible for the privacy practices of these external services.
Specifically:
- When you use JazzCash or Easypaisa to deposit or withdraw funds, those transactions are also governed by the respective privacy policies of those payment providers.
- Casino games supplied by third-party developers may involve technical data being transmitted to the game provider's servers as part of normal game operation.
- If you access ZC22 via a link from another website, that referring website has its own privacy practices which are entirely separate from ours.
10 Children and Underage Users
ZC22 is strictly an adult platform. Our services are intended exclusively for individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.
During registration, all players are required to confirm that they are 18 or older and to provide a date of birth. ZC22 carries out age verification as part of its KYC process and may request additional documentation to confirm a player's age before permitting deposits or withdrawals.
If ZC22 discovers or is informed that personal data has been collected from a person under 18 years of age, we will close the account immediately, delete the associated data, and return any deposits made in accordance with our standard procedures.
If you are a parent or guardian and believe a minor has registered on ZC22, please contact our support team immediately so we can investigate and take appropriate action.
11 Changes to This Privacy Policy
ZC22 may revise this Privacy Policy from time to time to reflect changes in how we operate, updates to technology, or changes in applicable data protection standards. When we make material changes, we will update the "Last updated" date at the top of this page.
For significant changes that substantially affect how we use your data, we may also notify registered players directly via email or through an in-platform notification. We encourage you to review this page periodically so you are always aware of the current version of our Privacy Policy.
Your continued use of the ZC22 platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you do not agree with any revised version of this policy, you should stop using the platform and contact us to close your account.
12 Contact Us About Privacy
If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled at ZC22, please get in touch with our support team. We aim to respond to all privacy-related enquiries within five business days.
Our customer support team is available around the clock through the live chat feature on the ZC22 platform or app. For privacy-specific requests, you can also reach us by email.
Privacy enquiries: [email protected]
When submitting a data rights request, please include your registered username or email address so we can locate your account efficiently. For security purposes, we may ask you to verify your identity before fulfilling certain requests.